- Scent Swatch shall process ordersbased on the list of items indicated in submitted order form. Please review thecontents of your shopping cart carefully prior to checkout.
- All orders submitted through this website are tagged as “Order Received” and willonly be processed upon receipt of proof of payment via email.
- Only PAID orders will be processed.
- All queries regarding placed orders should be done via email only, to beanswered by our staff within 24 hours. This is to ensure that communicationhistory is well recorded. Follow ups via text, Facebook or Instagram will not be entertained.
- Non-payment of submitted orders for 7 consecutive days shall be cancelledautomatically. You will receive an email notification of this cancellation.
- Multiple cancellation of orders due to non-payment will deactivate your Scent Swatch account.
- All submitted orders are considered final and are not eligible for correction.
- Submitted order forms are non-editable. If you need to make any correction, you will need to submit a new order form and advise us to cancel your previously submitted form.
- To cancel a submitted order, simply reply to the email confirmation sent to you after checkout, and indicate reason for cancellation.
- All online orders are to be shipped only. We do not arrange pickups or meetups.
- We only ship within Philippines.
- All orders will be shipped via our Third Party Logistics (3PL) provider.
- We reserve the right to choose 3PLas well as set shipping rates.
- Paid orders will be shipped on the nearest Tuesday, Thursday or Saturday following date of receipt of proof ofpayment.
- Estimated delivery Time for Metro Manila and Greater Manila areas is 1-3 business days.
- Estimated delivery Time for Provincial areas is 3-5 business days.
- We will not be held liable for delays caused by 3PL provider.
- Shipping rates are subject to change without prior notice.
- Return of goods should be madewithin 7 calendar days from the date of receipt.
- All returned goods must be in unused conditionand in original packaging. Any item that is not in the same condition as it wasshipped will not be accepted as a return. Please note that shipping costs arenon-refundable and return shipping fees shall be shouldered by the customer.
- Damaged goods may be replaced byScent Swatch subject to prior investigation.
- Damaged goods should be reported to us through email within 48 hours uponreceipt of package.
- Lost goods due to Third Party Logistics (3PL) company negligence will not bereplaced.
- Refunds are conditional upon ouracceptance of a valid reason of return of product.
- Only cancelled orders or returnedgoods are eligible for refunds.
- Shipping costs are non-refundable, only price paid for merchandise will berefunded.
- All refunds shall be made via the original payment mechanism and to the personwho made the original payment.
- We offer no guarantee of any nature for the timeliness of the refundsreaching your account. The processing of payment may take time and it issubject to the respective banks and/or payment provider internal processingtimeline.
- All costs associated with the refund process imposed by the processing bankand/or payment provider shall be deducted from the amount due to customer.
- We reserve the right to modify refund processing procedure at any timewithout notice.