Scent Swatch shall process orders
based on the list of items indicated in submitted order form. Please review the
contents of your shopping cart carefully prior to checkout.
All orders submitted through this website are tagged as “Order Received” and will
only be processed upon receipt of proof of payment via email.
Only PAID orders will be processed.
All queries regarding placed orders should be done via email only, to be
answered by our staff within 24 hours. This is to ensure that communication
history is well recorded. Follow ups via text, Facebook or Viber will not be entertained.
Non-payment of submitted orders for 7 consecutive days shall be cancelled
automatically. You will receive an email notification of this cancellation.
Multiple cancellation of orders due to non-payment will deactivate your Scent Swatch account.
All submitted orders are considered final and are not eligible for correction.
Submitted order forms are non-editable. If you need to make any correction, you will need to submit a new order form and advise us to cancel your previously submitted form.
To cancel a submitted order, simply reply to the email
confirmation sent to you after checkout, and indicate reason for
We only ship within Philippines.
All orders will be shipped via our Third Party Logistics (3PL) provider.
We reserve the right to choose 3PL
as well as set shipping rates.
Paid orders will be shipped on the nearest Tuesday, Thursday or Saturday following date of receipt of proof of
Delivery Time for Metro Manila areas is 1-3 business days.
Delivery Time for Provincial areas is 3-4 business days.
We will not be held liable for delays caused by 3PL provider.
Shipping rates are subject to change without prior notice.
Return of goods should be made
within 7 calendar days from the date of receipt.
All returned goods must be in unused condition
and in original packaging. Any item that is not in the same condition as it was
shipped will not be accepted as a return. Please note that shipping costs are
non-refundable and return shipping fees shall be shouldered by the customer.
Damaged goods may be replaced by
Scent Swatch subject to prior investigation.
Damaged goods should be reported to us through email within 48 hours upon
receipt of package.
Lost goods due to Third Party Logistics (3PL) company negligence will not be
Refunds are conditional upon our
acceptance of a valid reason of return of product.
Only cancelled orders or returned
goods are eligible for refunds.
Shipping costs are non-refundable, only price paid for merchandise will be
All refunds shall be made via the original payment mechanism and to the person
who made the original payment.
We offer no guarantee of any nature for the timeliness of the refunds
reaching your account. The processing of payment may take time and it is
subject to the respective banks and/or payment provider internal processing
All costs associated with the refund process imposed by the processing bank
and/or payment provider shall be deducted from the amount due to customer.
We reserve the right to modify refund processing procedure at any time